Reporting Problems (Read First)

General discussion about the media server. Feature requests. Hints, tips and tricks.

Reporting Problems (Read First)

Postby mgillespie » Sun Aug 26, 2007 10:31 am

Before reporting problems, always try a Rebuild Database. (in the Maintenance page in the web interface)
You should also check your client(s) are detected correctly. (in the Media Receivers page in the web interface)

If these do not address your problem, please post your questions here. If you want helpful and prompt responses, always provide the following information in your post.

    TwonkyMedia version
    Server hardware
    Operating System
    If you are running as a system service (Windows only)
    Client(s) and their software version
    Type(s) of media you are having problems with
    How many files you have in your database
    Network type (Wired/Wireless)
    Other items on your network (Router make/model for example)

The more information you provide, the more likely a resolution to your problem will be found quickly. If you don't provide this, don't expect to get a answer, as the crystal ball is currently out of action :D

In addition to the above information, the following optional information may also assist.

TwonkyMedia log file.
You will need to switch on logging options in the TwonkyMedia troubleshooting page, and restart the server. For details on how to switch on logging, see this post: viewtopic.php?t=4473

Extended media information.
You can use an utility called GSpot to obtain codec an extended media information from any audio or video file. It will analyze any file, and you can export all the information about it. Gspot if freeware and available from here: http://www.headbands.com/gspot/v26x/index.htm
Last edited by mgillespie on Sat Apr 10, 2010 1:21 pm, edited 4 times in total.
Reason: Announce, as 99% of problem reports still don't provide enough information, and the crystal ball is currently out of action.
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